About this role
The NOC Analyst will be responsible for monitoring and supporting a large-scale enterprise network spanning over 300 sites. This role serves as the first line of defense in identifying, responding to, and resolving network-related issues. Analysts will work in a 24/7 operations environment, ensuring high availability and performance of critical infrastructure by leveraging monitoring tools, executing routine maintenance, and escalating complex incidents as needed. Key Responsibilities • Monitor network infrastructure 24/7 using enterprise monitoring tools • Respond to network alerts and incidents within defined SLA timeframes • Perform initial troubleshooting and resolution of network issues • Execute routine network configuration changes following change management procedures • Document incidents, resolutions, and maintenance activities in ticketing systems • Escalate complex issues to Senior Network Engineers when required • Maintain network documentation and topology diagrams • Participate in scheduled maintenance windows and emergency response • Generate regular reports on network performance and incident metrics Required Qualifications • Degree in a relevant field (e.g., Computer Science, Information Technology, Networking, or related discipline) • 2–4 years of experience in network operations, support, or NOC environments • Strong understanding of TCP/IP, routing protocols (OSPF, BGP), VLANs, and switching concepts • Basic experience with Cisco CLI and network device configuration • Familiarity with firewall platforms and network security concepts • Exposure to hybrid cloud networking (e.g., Azure VNets, AWS VPCs) and cloud interconnectivity • Experience with monitoring platforms (e.g., SolarWinds, PRTG, LogicMonitor, Datadog) • Familiarity with ticketing systems and ITIL-based change management processes • Strong problem-solving and incident triage skills under pressure • Effective written and verbal communication skills in English • Bonus: Scripting or automation experience (Python, PowerShell, REST APIs) Preferred Qualifications • CCNA or equivalent industry certification • Experience with cloud-managed platforms such as Cisco Meraki, Palo Alto Networks (PAN-OS), or Zscaler Internet Access (ZIA) / Zscaler Private Access (ZPA) • Exposure to SD-WAN technologies and network segmentation strategies • Scripting experience in Python or PowerShell for network automation and diagnostics • Familiarity with hybrid cloud networking (e.g., Azure VNets, AWS VPCs, transit gateways) • Experience working in a 24/7 NOC or technical operations environment • Exposure to SIEM/log management tools (e.g., Splunk, LogRhythm, Elastic) for basic network event analysis • Experience with APIs or automation platforms (e.g., Ansible, RESTful interfaces) is a plus