About this role
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview As a Customer Service Representative fluent in German and English, you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a non-technical, shift-based role focused on delivering exceptional service, resolving inquiries, and supporting customer needs with empathy and efficiency. Office attendance in accordance with company policy (3x week).
What you will do:
• Respond to customer inquiries via phone and email in both German and English
• Provide clear and accurate information about products, services, and company policies
• Handle customer complaints and resolve issues with professionalism and care
• Maintain detailed records of customer interactions using internal systems
• Collaborate with internal departments to ensure timely and effective resolution
• Uphold company standards and service guidelines in every interaction
• Identify and report recurring issues or customer feedback to improve service quality
• Engage in project initiatives assigned by your manager in line (Merchant trainings, ad hoc requests)
Who you are :
• Fluent in German and English (spoken and written)
• Experienced in customer service or a similar client-facing role
• Preferred past experience with CRM tools like Salesforce or Zendesk
• Sufficient computer literacy and willing to learn new tools
• A strong communicator with excellent interpersonal skills
• Organized, detail-oriented, and able to manage multiple tasks
• Calm under pressure and solution-focused
• Comfortable working in a fast-paced, team-oriented environment
• Available to work floating shifts between 08:00 and 20:00, 7 days a week.
Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.