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Job Description Fixed TermThe role will be responsible for – Primarily support the L&D BCoE team operationally in managing and executing the of the program like Piramal flagship program/ functional academies/ central learning program initiative to the BCoE teamProject Management:
• Coordinating with various stakeholders in executing the learning journey. • Drive program management and execution of L&D CoE initiatives, including functional academies, leadership programs, and various projects. • Manage the L&D journey, ensuring effective stakeholder management at all levels until program completion/closure. • Manage end-to-end execution of learning programs including scheduling, LMS deployment, participant communication, faculty/vendor coordination, and session readiness, along with pre- and post-training program activities. • Monitor program health across deployment, tracking, reporting, and completion; identify risks and proactively manage escalations to ensure timely and seamless delivery. • Act as the single point of contact (SPOC) for program tracking, reporting, and stakeholder follow-ups. Stakeholder Management:
• Coordinate for ensuring nominations, follow-ups, and closure for various training programs and any other support required. • Work with SMEs in execution of the learning journey. • Coordinate with employees to resolve queries related to LMS or process. • Custodian between external vendors/facilitators and internal learning team for content or any initiative. System / Process Management:
• Administer the LMS and manage CoE learning data. • Administer LMS operations including backend configuration, course setup, user management, and issue resolution. • Ensure data integrity, system hygiene, and seamless user experience across digital learning platforms. • Continuously improve LMS utilization through workflow enhancements, integrations, and system capabilities. • Support LMS migration initiatives including data accuracy, audit trail, and smooth transition experience (UI/UX). • Explore process or learning journey automation, create and maintain learning dashboards. Data Management & Learning Analytics:
• Training data and other CoE initiatives data management on the LMS for reporting and regulatory purposes. • Provide learning data for various audits, monthly reviews/any other reviews, and regulatory requirements. • Own L&D reporting (PLU VC and QlikSense) ensuring high data accuracy and timely delivery. • Generate actionable insights from learning data to support HR and business decision-making. • Analyze trends across participation, completion, and effectiveness to identify improvement opportunities. • Develop and maintain dashboards to provide visibility on program performance and learning metrics. Mandatory Learning Governance & Compliance:
• Own end-to-end governance of mandatory learning (PLU VC & Non-PLU VC) including LMS configuration, deployment, tracking, and reporting. • Drive 100% completion within defined timelines in collaboration with BHRs and business teams. • Establish tracking mechanisms, dashboards, and escalation frameworks for compliance adherence. • Ensure audit readiness and provide accurate data for internal, external, and regulatory audits. Invoices and Budget Reconciliation:
• Processing invoices for CoE team. • Responsible for budget reconciliation for L&D BCoE and ensuring financial prudence and effective administration. • Track and manage L&D budget including expense booking, forecasting, and reporting. • Ensure adherence to financial guidelines, procurement processes, and audit requirements. • Maintain accurate financial records and ensure transparency in reporting and reconciliation. Vendor & Commercial Coordination:
• Manage end-to-end vendor coordination including onboarding, contracting support, scheduling, and delivery management. • Track vendor performance and ensure adherence to defined SLAs and quality standards. • Drive efficient invoice processing and timely closure of financial transactions. • Support cost optimization and budget adherence across L&D interventions. PLU Administration, Logistics & Infrastructure:
• Own PLU administration including infrastructure readiness, program logistics, and vendor coordination for all learning interventions. • Ensure seamless coordination for venue readiness (physical/virtual), materials, and session logistics. • Drive operational excellence to ensure high-quality execution and stakeholder satisfaction.