About this role
Why Join Us?
SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.
Job Description:
Your key responsibilities: As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.
Customer Service · Monitoring and reacting to patient feedback · Monitoring the flow of patients and directing as appropriate · Answering and attending to all telephone calls in a timely manner · Responding to queries in accordance with the privacy policy · Having a breadth of service knowledge to respond to patient queries · Providing support to Physicians and other internal customers, as required · Assist with patient questions regarding billing and insurance payments · Maintenance and improvement of the patients’ waiting room · Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization · Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records · Scheduling Physician appointments with regard to availability & appropriate timeframes · Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit · Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments · Registering new patients in a timely manner and ensuring the accuracy of personal and billing details · Ensuring all documentation and correspondence required for the consultations appointment is registered · Creating referring doctor records as required · Following up on referrals · Document management
You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes. · Adhere to the policies and procedures as documented in the work instruction manual and as directed · Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc. · General administrative and patient support duties, e.g. document management, report generation
Your key working relationships: As the Patient Services Specialist, you need to develop strong relationships with the following internal parties: · Patients · Physicians both internal and external · Patient Services teams · Financial Counsellors · Radiation Therapists · Center Lead · Regional Lead · Quality · External vendors
Experience & Qualifications · High School Diploma or equivalent · Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred. · Handle and resolve urgent matters and time critical medical appointments · Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders. · Proven experience to work effectively both independently and in a team environment. · Knowledge of patient billing systems and related funding mechanisms. · Ability to use clinical administration systems, as well as Microsoft Office software · Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values. · Flexible approach to work · Travel as required to other centers