About this role
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.
If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!
Job Description:
IT & Asset Operations Specialist Location: Bohemia, NY Organization: New York Cancer & Blood Specialists
Why Join Us? At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.
In This Role, You Will:
• Handle day-to-day IT asset operations to support expanding business demands
• Maintain accurate inventory tracking and asset records within ServiceNow
• Perform equipment configuration, staging, and preparation for user deployments
• Handle day-to-day asset lifecycle activities, from procurement intake to end-of-life retirement
• Support process improvements to strengthen overall asset control and tracking
• Serve as a point of contact for end-users seeking technical assistance via phone or Self-Service tickets, delivering level 1 and level 2 support
• Provide Field Engineering support by providing hands-on and remote troubleshooting for desktops, applications, Active Directory, password resets, and email configurations
• Diagnose and resolve system or desktop performance issues, including network connectivity
• Install, configure, troubleshoot network printers, scanners, and core software across sites
• Assist with basic network administration tasks, such as running and terminating cabling lines
• Deliver executive "white glove" technical support to C-Suite and VIP users
• Follow up with vendors when first level troubleshooting fails, escalating unresolved issues to higher-level technical teams
• Document all technical issues, updates, asset changes, and resolutions thoroughly in ServiceNow
We Require:
• 3+ years of experience within an IT Service Desk, Field Engineering, or Asset Support role
• Hands-on experience with IT Service Management platforms, specifically ServiceNow
• Proven ability to diagnose and resolve Level 1 and Level 2 technical issues
• Strong understanding of Windows operating systems (Windows 10 Enterprise or above), installation, and troubleshooting
• Working knowledge of email configuration, remote support tools, office productivity suites, and databases (G-Suite experience is a plus)
• Experience installing and troubleshooting network printers, scanners, mobile devices, and system components
• Excellent communication, time management, customer service, and multi-tasking skills in a fast paced environment
Preferred Qualifications:
• CompTIA A+, Network+, or related technical certifications
• Bachelor’s degree or equivalent experience
Working Conditions:
• Onsite role based in Bohemia, NY
• Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
• Ability to lift and move equipment up to 50lbs
• Schedule: Monday – Friday (7:30am-4:00pm)
• Participation in on-call rotation, including weekends and after-hours support as needed
Compensation & Benefits:
• Salary: Starting at $34.00/hour
• Benefits Include:
• Health Insurance starting Day 1
• Dental, Vision, Life Insurance
• Short & Long-Term Disability
• 401(k) Plan
• Generous PTO