About this role
Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.
Responsibilities
Client Issue Diagnosis Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Customer Service Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Community of Practice Management Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Product/Service Information Provide advanced product/service information.
Data Collection and Analysis Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.
Knowledge Management Collect and create content, best practices, and case studies to capture and share knowledge.
Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Solutions Analysis Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Improvement/Innovation Support others by implementing improvements and carrying out simple change management tasks.
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Skills
Action Planning, Analytical Thinking, Business Case Development, Current State Assessment, Customer Service, Customer Service Delivery, Customer Service Operations, Data Compilation, Data Modeling, Developing Creative Solutions, Evaluating Information, Legal Practices, Oral Communications, Service to Sales, Solution Analysis
Competencies
Collaborates
Communicates Effectively
Customer Focus
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Organizational Savvy
Plans and Aligns
Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
05 August 2026 , 23:59
The Old Mutual Story!