About this role
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
Responsibilities
Administration Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems.
Work Scheduling and Allocation Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Operations Management Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
Internal Client Relationship Management Help manage internal client relationships by supporting others to build effective working relations.
Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Data Collection and Analysis Extract relevant data from documents provided, and capture it into the system
Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Product Knowledge Product and process knowledge in different areas may differ but basic skills remain the same. Partially multi skilled across product and process relevant to the business area
Skills
Call Management, Client Needs Analysis, Concierge Services, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Delivery, Data Compilation, Data Management, Oral Communications, Presenting Solutions, Probing Questions, Sales Data Management, Strengthening Customer Relationships
Competencies
Collaborates
Communicates Effectively
Drives Results
Ensures Accountability
Plans and Aligns
Tech Savvy
Education
Matriculation Certificate (Matric) (Required)
Closing Date
01 August 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!