About this role
Company: Marsh
Description:
The IT Support Analyst is an entry-level individual contributor role suited to candidates with higher education and a strong interest in technology and customer support. You’ll work as part of a hybrid support model, assisting business colleagues across a range of channels depending on team demand and business needs.
This is a hybrid role with a requirement to work at least four days per week in the Cluj office. Because onsite support is a key part of the role, applicants must be based in Cluj-Napoca or within reasonable commuting distance.
This is a varied role, and no two days are exactly the same. You may be supporting users over the phone or chat, helping a colleague in person, preparing devices, managing support queues, or assisting with proactive service activities. We’re looking for someone who is flexible, dependable, and comfortable adapting to changing priorities while maintaining a consistently high level of service. Support is delivered across the following channels:
• phone and chat
• In-person / onsite support
We will count on you to: You will help support Marsh colleagues through our hybrid IT support model, ensuring they receive a responsive, professional, and customer-focused service. Your responsibilities will include:
• Providing day-to-day IT support to business colleagues across multiple support channels
• Collaborating with colleagues across teams and locations in a global “team of teams” environment
• Assisting with the setup, configuration, deployment of laptops, related devices and maintaining accurate lifecycle records
• Performing basic troubleshooting and maintenance of hardware and software
• Helping with laptop tune-ups, rebuilds, and standard configuration activities as required
• Logging, updating, and tracking incidents and requests accurately in the Incident Management system
• Supporting proactive outreach and service improvement initiatives based on performance or service data
• Assisting with the setup and operation of audio-visual hardware when required by the business
• Supporting the administration and maintenance of non-desktop technology infrastructure components at the request of other service teams • Taking ownership of your own development by completing mandatory learning and actively pursuing opportunities to build your skills and knowledge
What you need to have: We’re looking for someone with a good base of technical knowledge, strong communication skills, and the right mindset to succeed in a service-focused IT role.
• Around 1 year of related experience in a technical support, service desk, desktop support, or similar IT support role
• Good knowledge of industry-standard desktop operating systems, along with common office hardware and software
• Strong troubleshooting and analytical skills, with the ability to investigate issues in a structured way
• Confidence working with service tools, systems, and basic reporting/data analysis
• Excellent verbal and written communication skills in both English and Romanian
• A professional, reliable, and flexible approach to work
What makes you stand out? We’d be especially interested in candidates who bring some of the following:
• Experience working in a call centre or high-volume service desk environment
• Familiarity with Active Directory, BitLocker, and Azure Virtual Desktop
• A strong customer-service mindset and the ability to remain calm and professional under pressure
• A proactive attitude and a genuine interest in learning new technologies and processes
• The ability to adapt quickly to changing priorities and move confidently between different support channels
• Experience working to ITIL incident management standards
• Knowledge of hardware repair for laptops and desktops
• Experience with mobile device configuration and management
• A hands-on, team-oriented approach and a willingness to take ownership of issues through to resoluti
Why join our team:
• We help you be your best through professional development opportunities, interesting work, and supportive leaders; • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities; • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being; • A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary); • 30+ days off (including legal days, birthday, public holiday replacements, and benefits options); • Performance bonus scheme; • Matching charity contributions, charity days off, and the Pay it Forward charity challenge; • Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.