About this role
Responsibilities: Define and execute the long-term product strategy and multi-year roadmap for Traxon cargoHUB. Drive the evolution of the platform towards modern, API-first, and data-driven architectures. Ensure reliable and scalable service delivery across messaging, APIs, and tracking services. Own end-to-end service performance including availability, incident management, and SLA compliance. Lead continuous improvement of customer onboarding, implementation, and operational processes. Ensure integration and alignment across cargoHUB core platform, APIs, Premium Tracking, and Shipply solutions. Drive product innovation in areas such as real-time tracking, visibility, and digital supply chain orchestration as well as growth into adjacent markets. Act as executive escalation point for key customers and strategic issues. Collaborate closely with cross-functional support teams. Manage product performance metrics including usage, adoption, and operational efficiency. Product Scope: Traxon cargoHUB core platform: global EDI and messaging hub connecting the air cargo ecosystem. Traxon cargoHUB APIs: modern integration layer enabling system connectivity and automation. Premium Tracking: event-based, real-time shipment visibility across multiple airlines. Shipply solutions: first-mile and last-mile tracking and visibility using modern technologies. Knowledge, Skills & Abilities Proven leadership experience in managing complex, platform-based products or SaaS solutions Strong understanding of air cargo messaging standards and digital ecosystems Strong understanding of use and integration of AI into service and product Strong operational mindset with full end-to-end ownership approach Excellent stakeholder management and communication skills at executive level Ability to lead cross-functional teams in a global, matrix organization Education & Experience: Master's or Bachelor's degree in a relevant field 10+ years of experience managing critical IT product/service organisations Extensive experience in air cargo, logistics, or supply chain IT environments Experience with API ecosystems, system integrations, and data platforms Why Join CHAMP? Work on a mission-critical platform powering the global air cargo industry Play a key role in shaping the digital future of logistics and supply chain connectivity Join a highly international, collaborative, and innovation-driven organization Lead a strategic product with global reach and high impact Opportunity to influence industry standards and digital transformation initiatives