About this role
We are looking for an experienced Application Manager to join a Service & Application Management team responsible for managing business-critical enterprise applications. The consultant will ensure application availability, manage service operations, support application lifecycle management, handle incidents, problems and changes, and continuously improve application services. This role specifically requires hands-on operational Application Management experience rather than Project Management Application Management • Manage and maintain business-critical MAGDA applications. • Ensure continuous application availability and service quality. • Support small functional and technical improvements. • Evaluate, migrate, and maintain applications throughout their lifecycle. • Define and support application migration strategies. Service Management • Execute IT Service Management activities. • Maintain agreed IT service levels (SLAs). • Perform Incident, Problem, Change, and Capacity Management activities. • Ensure compliance with IT service processes. • Coordinate operational service improvements. Technical Operations • Provide technical expertise throughout the application lifecycle. • Analyse and resolve complex technical issues. • Support transition and transformation activities. • Maintain technical and service relationships with stakeholders. • Support operational monitoring and troubleshooting. Tools & Platform Management • Work daily with Jira and Confluence. • Use DBeaver for database activities. • Work with OpenShift deployments. • Monitor applications using Kibana and Grafana. • Execute SQL queries and scripting activities. • Support API integrations. Collaboration • Work closely with internal teams and external stakeholders. • Communicate technical information clearly. • Support continuous service improvement. • Maintain customer satisfaction through proactive service management. Required Skills & Expertise Must Have • Minimum 3 years of experience as an Application Manager. • Minimum 3 years of experience as Incident Manager, Capacity Manager, Problem Manager, or Change Manager. • Experience evaluating, migrating, and maintaining applications. • Knowledge of API technologies. • SQL Queries. • Scripting. • ITIL knowledge. • Dutch language proficiency (CEFR C2). • Signed NDA. Should Have • Application Lifecycle Management (ALM). • Development and testing environments. • Experience solving complex technical problems. • Project Management. • Technical communication with customers and internal teams. • ITIL processes (Configuration Management, Change Management, etc.). • Azure or AWS. • DBeaver. • Grafana. • Kibana. • OpenShift. • ITIL Certification.