About this role
Job Req Number: 119199 Arbeitszeitmodel: Vollzeit Division: DEU - Schenker Aktiengesellschaft (Air & Sea) Stadt: Frankfurt am Main We are actively searching for a Operational Excellence Manager Training, Air & Sea (m/f/d) in Frankfurt am Main. Your Benefits Financial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance Onboarding: Extensive onboarding with an individual training plan Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere Variety: A diverse range of tasks with significant decision-making freedom at a global player Flexibility: A modern workplace including a transparent flexitime policy and the option to work remotely Development: Regular training and development programs, e‑learning offerings, and initiatives such as Talents@DSV to keep your skills up to date. Tailored development programs are also possible. Purpose of the position: Drive the development, governance, and continuous improvement of global training content and frameworks for Air & Sea operations. Collaborate with global, regional, and country OPEX teams to enhance operational performance and support strategic initiatives. Key Responsibilities: Develop, maintain, and continuously improve training content (incl. digital learning modules), ensuring accuracy, relevance, and effectiveness Manage training initiatives and projects derived from the global Air & Sea strategy Act as key point of contact for global training governance within Air & Sea Identify and prioritize training needs through collaboration with stakeholders, user feedback, and performance insights In collaboration with OPEX Optimization and Processes drive change management and process improvements for global operational processes Support division in preparation for major change initiatives and system or process updates (e.g., new system roll-out, major process changes) Provide guidance to the OPEX community for any process or functional changes from the TANGO release Provide process and technical expertise to ensure quality and consistency of OPEX training materials In-depth understanding of business process context and operational environments in global freight forwarding with focus on Air- and Seafreight Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users Ability to work independently and as part of a team across dimensions, levels and cultures of large matrix organizations Required Experience : At least 3 years of experience in Air- or Seafreight operations or equivalent position providing operational knowledge Profound knowledge of freight forwarding with focus Air- and/or Seafreight Preferably experience delivering Training or Teaching either in-person or remote Bachelor’s degree in related technical / business areas or equivalent work experience. Excellent verbal and written communication skills with ability to create visually effective training materials Fluency in written and spoken English