About this role
Daily Reconciliation
Provide support for IT related issues (Server, Desktop/Laptop and Network)Services Provisioning
Provide the IT services for IT Infrastructure, especially:
Desktop Management (“DS”)Mail Service ManagementServer ManagementLocal Area NetworkEngineering: Interface to Non-DE-Server and –Clients service providerCoordinate the procurement of Hardware and Software.Ensure the operation of the local data center and implement a contingency planAdministration and support of the network access.Control external provider in terms of contractually agreed-upon service level / performance standardsExamination of offers submitted by IT service providers relative to the plant and in the context of operative planningAction to ensure the cooperation between IT service providers and local personnel in IT infrastructure projectsConsultancy of the management and the departments
Advising of user departments / users in conjunction with the replacement of existing IT systemsAdvice on questions touching on data protection and data securityAdvising of users on matters related to emergency planningDocumentation
Prepare Asset Accountability for a new or replacement Laptop and other IT devicesPrepare Work Instructions for new deployed application or any IT related process.Reporting
Client Health ReportServer Patches ReportAD Computer Incompliance ReportClean and Update Asset Management ReportsRepair and Maintenance ReportNew Hire IT Asset DeploymentBMC Ticketing Report Knowledge about IT Service Management (ITSM) concepts and processes, ability to communicate IT subject matter to management and to visualize requirements within IT concepts, Experience in implementing IT projects, Familiar with Windows Server Management, Familiar with Windows, Microsoft Office, Desktop Management (SW Distribution, Remote Control, Asset Management, Service Desk set up and operations, Local Area Network set up and operations.
Education / Certification
Information Technology or related degree or proved experience in the area.
Command of corporate language (English – Advanced speaking and written)
Hybrid work setupHMO upon hireValues-based cultureWork-life balanceLearning OpportunitiesReady to drive with Continental? Take the first step and fill in the online application.