About this role
Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.
Key Responsibilities:
Carrier and Shipment Management
Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security CompanyClaims and Delivery Resolution
Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfactionOrder Processing and Fulfillment
Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely deliveryInventory and Quality Management
Receive and upload delivery evidence to OneDrive, verify DHL-generated reports, manage Quality Holds on tire inventory, and execute weekly transfers and phase-out procedures across MXCO, MXMY, and Texcoco locationsPerformance Reporting and Supplier Coordination
Calculate Key Performance Indicators (KPIs) for transport lines, prepare monthly revenue recognition reports, and conduct weekly performance reviews with supplier Jasman Education and Experience:
Bachelor's degree in Business Administration, International Business, Logistics and Supply Chain Management, or a related field is required.1 to 3 years of professional experience in logistics, supply chain, order management, or transportation operations is required.Intermediate English proficiency is mandatory.Core Competencies:
Advanced proficiency in order and inventory managementProven ability to prioritize critical tasks and manage competing demandsCommitment to resolving customer issues with precision and accountabilityProficiency in shipment tracking and carrier coordinationRequired Technical Knowledge:
Proficiency in SAP applications and enterprise resource planning systemsAdvanced command of Microsoft Office Suite (Excel, Word, PowerPoint)Expertise in data analysis, validation, and requirements gatheringProficiency in Key Performance Indicator (KPI) development and managementThorough knowledge of inventory management systems and proceduresStrong product and business domain knowledgeMastery of client relationship management and communication protocols Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-AT1At
Ready to drive with Continental? Take the first step and fill in the online application.
Ready to drive with Continental? Take the first step and fill in the online application.