About this role
Job Title: Client Success Manager Department: Client Services Reports To: Manager, Client Services Location: Indianapolis, IN Job Summary The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases. Key Responsibilities Serves as primary point of contact for Selerix's Employer Groups. Effectively perform project management role on case configurations. Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements. Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform. Accurately and timely provides resolution to client issues and concerns. Works collaboratively with internal partners to resolve issues or setup. Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations. Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform. Maintains knowledge and information on the system in order to provide superior customer support. Effectively manages multiple client implementations simultaneously. Participates in staff meetings, conference calls, and other meetings, as needed. Performs other duties as required. Qualifications Bachelor's Degree or relevant experience. Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus. Strong written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, etc.). Proven organizational and time management abilities. Effective team collaborator with a strong sense of partnership. Experience in managing projects with multiple stakeholders and timelines. Must be eligible for US employment We offer the following benefits: Medical, Dental and Vision insurance 4 weeks paid time off (PTO) 9 paid holidays 401K (with match) Basic Life Long-Term Disability Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule