About this role
*Job Overview*
We are seeking a professional and hospitality-driven Front Desk Agent to join our team at Best Western. As the face of our hotel, you will play a crucial role in delivering the "World's Largest Hotel Family" experience by providing exceptional service to our guests from check-in to check-out. The ideal candidate will be an organized multi-tasker who thrives in a fast-paced environment and possesses a genuine passion for guest satisfaction. Whether handling reservations or coordinating with housekeeping, you will ensure every guest enjoys a seamless and comfortable stay.
*Duties*
* Guest Relations: Greet guests warmly upon arrival, manage the check-in and check-out process efficiently, and provide a high level of personalized customer service.
* Reservations & Communication: Manage the hotel?s multi-line phone system, handle room bookings, and provide accurate information regarding rates, amenities, and local attractions.
* Financial Accuracy: Process guest payments, authorize credit cards, and perform daily front desk accounting tasks with precision.
* Operational Support: Coordinate with the housekeeping and maintenance departments to ensure room readiness and resolve guest requests promptly.
* Problem Resolution: Address guest concerns or issues with empathy and professionalism, ensuring a positive resolution.
* Administrative Tasks: Maintain organized guest records, handle mail/deliveries, and perform accurate data entry within the Property Management System (PMS).
* Safety & Presentation: Maintain a tidy and welcoming lobby area and adhere to all safety and security protocols to protect guests and hotel property.
*Skills*
* Hospitality Mindset: Exceptional customer service skills with a friendly, "can-do" attitude.
* Technical Proficiency: Strong computer skills; experience with Hotel Property Management Systems (e.g., Opera or Visual Matrix) is highly desirable.
Communication: Excellent verbal and written communication skills with professional phone etiquette.
* Organization: Ability to prioritize tasks, manage time effectively, and maintain attention to detail during busy shifts.
* Flexibility: Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
* Problem Solving: Quick thinking and the ability to remain calm and professional under pressure.
* Basic Math: Proficiency in handling cash and processing financial transactions accurately.
This position requires a proactive individual who can represent the Best Western brand with integrity and warmth. Prior experience in the hospitality or tourism industry is considered a significant asset. The successful candidate will be a vital part of our mission to create "Leading Hospitality" and ensure our guests feel right at home.
Pay: From $18.00 per hour
Work Location: In person