About this role
*Company Overview*
Since 2006, PSL Patrick Sprack Limited has been a leader in HVAC-R services and mechanical contracting, proudly serving the CA region. Based in Sudbury Ontario, we specialize in delivering high-quality mechanical solutions for industrial, commercial, and mining operations. Our mission is to support industries with reliable and innovative mechanical services while fostering a workplace that values expertise, growth, and collaboration.
*Summary*
The HVAC Service Coordinator is responsible for coordinating and scheduling service technicians, ensuring timely response to customer service requests, and supporting the day-to-day operations of the HVAC Division. This role serves as the primary point of contact for customers, technicians, and suppliers while maintaining accurate service records, work orders, and invoicing.
*Responsibilities*
* Receive, prioritize, and schedule HVAC service calls and preventive maintenance appointments. * Coordinate daily schedules for service technicians to maximize efficiency and customer satisfaction. * Dispatch technicians based on urgency, location, skill set, and availability. * Communicate with customers regarding appointment confirmations, schedule changes, and service updates. * Prepare, review, and close work orders in a timely manner. * Coordinate the ordering and availability of parts, materials, and equipment required for service work. * Work closely with technicians to ensure all required documentation is completed accurately. * Monitor service progress and respond promptly to scheduling conflicts or emergency requests. * Process service reports, timesheets, and supporting documentation for invoicing. * Assist in preparing customer quotations for repairs and maintenance when required. * Maintain accurate service records, customer information, and equipment history. * Support warranty claims and manufacturer documentation when applicable. * Collaborate with project managers, estimators, suppliers, and internal departments to ensure smooth service operations. * Ensure compliance with company policies, health and safety requirements, and applicable industry regulations. * Perform other administrative and operational duties as assigned.
*Qualifications*
* Minimum of 3 - 5 years of experience in service coordination, dispatch, or administrative role. * Previous experience in the HVAC industry, with knowledge of HVAC systems, terminology, and service processes. * Strong understanding of scheduling and dispatching practices for service technicians. * Basic understanding of accounting, invoicing, and procurement processes. * Familiarity with mechanical service contracts and warranty documentation is considered an asset. * Diploma or certificate in Business Administration, Office Administration, HVAC Technology, or a related field.
Pay: $52,000.00-$72,000.00 per year
Benefits: * Dental care * Extended health care * Life insurance * RRSP match * Vision care
Application question(s): * How many years of experience do you have coordinating or dispatching HVAC service technicians?
Work Location: In person