About this role
Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Rural area. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Word processing software. Central reservation system (CRS). Security and safety: Bondable. Criminal record check. Transportation/travel information: Own transportation. Public transportation is not available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Employment terms options: Evening. Shift. Experience: 3 years to less than 5 years. Employment terms options: Morning. Night. To be determined. Day. Weekend.