About this role
Job summary
We are excited to offer an opportunity for a Band 3 Clinical Admin Officer to join our friendly and dedicated Trauma and Orthopaedics team to work 37.5 hours per week on a permanent contract.
This is a rewarding role where you'll work closely with consultants and their multidisciplinary teams, playing a key part in supporting the delivery of high-quality patient care. We're looking for someone with strong administrative experience, a proactive mindset, and a positive attitude towards change and improvement.
If you thrive in a busy, fast-paced environment, enjoy a varied workload, and have excellent communication and interpersonal skills, this could be the perfect role for you.
Main duties of the job
Provide comprehensive administrative support to the department, ensuring the efficient delivery of services. Effectively plan and organise own workload using appropriate planning tools, demonstrating excellent time management skills and proactively escalating any anticipated issues that may impact deadlines. Manage consultants' requests for urgent correspondence, medico-legal reports, and other ad hoc communications, ensuring all work is completed in accordance with Trust policies and procedures. Source, collate, and organise information to support work activities, maintaining confidentiality and data protection standards at all times. Respond to queries from colleagues, GPs, and patients in a professional, timely, and customer-focused manner. Ensure secure systems and processes are maintained for the storage and handling of all resources, including electronic and computerised information. Scan and upload relevant patient documentation accurately into the Trust's Electronic Patient Record (EPR) system. Support clinicians with the preparation and distribution of patient correspondence through Epic, including resolving incomplete patient details and incorporating required attachments. Handle all telephone enquiries professionally and efficiently, meeting departmental and Trust performance targets. Utilise a range of IT systems and applications effectively to support departmental operations and fulfil role requirements.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications Essential
Good education to GCSE standard or equivalent experience ECDL or equivalent NVQ Level 3 Administration or equivalent practical knowledge.
Experience Essential
Experience of working in an office environment Experience of working within a team environment
Desirable
Working in the NHS in a hospital/private practice/GP setting. Call centre experience
Skills Essential
Ability to communicate clearly. Ability to follow clear instructions and feedback to senior staff. Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact. Competent with current software programmes (i.e. MS Word, Excel, PowerPoint) Keyboard skills Basic numeracy and literacy Excellent interpersonal skills.
Desirable
Provide general non-clinical advice. Judge/analyse situations to resolve patient problems. Conversant with hospital information systems. Understanding of medical terminology. Knowledge of NHS targets.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)