About this role
Job summary
Assisting in the provision of an efficient and responsive service, required to support Consultants and their medical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements.
Main duties of the job
Provide efficient and comprehensive secretarial and administrative support within the Orthopaedic Department. Ensure that you contribute to the department operating to the highest standards and that it not only meets but exceeds customer expectations. Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies. Ensure patients receive accurate admission information using the Patient Administration System (PAS), under the guidance of the Senior Medical Secretary/Booking Administrator. Select patients for admission from the in turn waiting list and/or respond to consultant's requests. Identify and discuss any problems and initiate and communicate any actions that need to be taken. Act as the first point of contact for waiting list enquiries from patients, GPs and other parties providing information within confidentiality and data protection guidelines. Actively take part in weekly team meetings to ensure the department is flexible in its approach to changing workloads. Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality is maintained at all times. Manage the 18 week pathway and be proactive in reducing waiting times. Liaise directly with the patients to agree their admission dates. Support workloads within the Orthopaedic Department and cover for colleagues in their absence.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
Please refer to the job description and person specification for information regarding the job role.
Person Specification
Education & Qualifications Essential
Educated to GCSE level standard English Language at Grade A - C (or equivalent)
Desirable
RSA II typing or equivalent experience NVQ II or III Business Administration
Experience Essential
Experience of using MS Office, particularly MS Word and Outlook Previous secretarial/office experience Experience of working with general public and/or professionals Demonstrate and understanding of customer care/ability to work with sensitive and confidential information
Desirable
Experience of working within the NHS and an understanding of medical terminology Experience of using Hospital systems, for example PAS (Patient Administration System)
Knowledge Essential
Knowledge and understanding of Confidentiality and the Data Protection Act
Desirable
Understanding and working practice of NHS performance targets including 18 week referral treatment times
Skills Essential
Good standard of written and verbal communication at all levels Organisational skills and a flexible approach to work Commitment to self-development Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)