About this role
Job summary The Hospice is looking for an experienced administrator to join the Hospice Clinical Administration team on a permanent contract, covering the service 3 days a week. This role does include covering Saturday mornings and Bank Holidays (8am to 12pm) as part of a rota which does attract enhanced rates of pay. Working hours in the week would include some 8am starts and/or finishing at 5pm.
Main duties of the job Duties will include dealing with telephone enquiries from patients, clients and healthcare professionals; liaising with staff, managers and clinicians across the Hospice to provide administration support; recording key actions and decisions from medical meetings; scanning; data entry; processing incoming referrals, etc.
Excellent communication skills are essential and you will have experience of working in a busy administration environment that involves managing emotionally sensitive or distressing telephone calls with patients, families and professionals where confidentiality and sensitivity are vital. You should be a proficient user of Microsoft Office applications and have accurate typing and data entry skills. You should also be able to prioritise and organise your own workload to meet deadlines. Due to the nature of work, a DBS check will be required.
About us St Michaels Hospice supports and enables the community of Hastings and Rother to live well with dying, death and loss. Our services are provided via in-patient beds and at home and we also offer Wellbeing support, both out-patient and virtual. We want to recruit and retain the most diversely talented people and have a workforce representative of our community. We aspire to be a place where everyone feels welcome; whether you are cared for or supported by us, employed by us, volunteer for us, or support us in any way. We recognise that being a diverse and inclusive organisation will enable us to achieve our vision of a kind, resilient and empowered community.
At St Michaels Hospice we offer a friendly, team orientated work environment a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33 days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision and a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.
Job description Job responsibilities
Please refer to the full Job Description and Person Specification which is attached as a supporting document to this vacancy.
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
Please refer to job description above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Michael's Hospice (Hastings & Rother)
Address
St Leonards on Sea
TN38 0LB
United Kingdom
Employer's website https://stmichaelshospice.com/ (Opens in a new tab)