About this role
Job summary
Do you share our values?
Respect and dignity
Commitment to quality of care
Compassion
Improving lives
Working together for patients
Every one counts
We are looking to recruit 2 x Band 2 Podiatry Admin Assistant for 22.5 hours per week.
We are looking for an organized and flexible admin assistant to provide administrative support for the podiatry department both within the Podiatry Access Hub and at various South Devon-wide locations.
Skills, knowledge and experience required:
Ability to deal with patients and visitors using tact, good humour and efficiency Ability to work under pressure and to deadlines To complete work with accuracy and speed Pleasant and sympathetic telephone manner Ability to work on own initiative and as part of a team Audio-typing skills
Applications are invited for Admin Assistants to help deliver support to clinicians as part of a growing wound management service for diabetic patients.
Main duties of the job Main duties of the job
To be able to work as part of the reception and admin hub team as required and rota'd. To meet and greet patients on arrival and record their attendance - this may require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression. To register patients on computer system in accordance with Trust Policy Ensure all necessary records are available and prepared appropriately To ensure the systems of managing appointments for patients who have failed to attend (DNA's) are in accordance with the DNA policy. To book patient appointments in line with the trust Patient Access Policy and local guidelines. To use the Epic Booking system and other trust systems appropriately. Answer the main podiatry telephone line in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries. Dealing with patients and parents/carers who may have significant medical problems To take responsibility for the pod appts email and ensure that requests are followed. To adhere to the Trust's policy on confidentiality. To be aware and update knowledge of hospital policies and procedures from the Trusts intranet. To be responsible for own knowledge of the Trust's and Departmental Health & Safety Policy and Risk Register. Any other clerical duties which may be necessary
About us
Why Work With Us
The Podiatry Department works from 11 different locations across the Torbay and South Devon Area. We are a forward thinking department who have patient care as the top priority. The Department is focused on providing the highest standard of care to our patients and using innovation to improve care, such as the use of VR headsets in nail surgery and development of a diabetic foot app.
We are an innovative, dedicated friendly team who undertake regular supervision sessions and are keen to support people reach their full potential.
Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.
Job description Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and Training Essential
Computer Skills Good Standard of literacy and numeracy
Specific Knowledge and Skills Essential
o Pleasant and sympathetic telephone manner Keyboard skills Good organisation and interpersonal skills Good time management Ability to work independently and as part of a team Ability to work under pressure Reliable and motivated Experience of dealing with patients, their relatives, carers and members of the general public in a pressurised environment
Desirable
Knowledge of departmental and Trust policies, procedures and guidelines Ability to cope with a varied workload Good understanding of health and safety measures Knowledge of NHS appointment system Working knowledge of Epic patient administration systems Experience working within a customer service environment
Special Experience Essential
Substantial proven experience working in an office undertaking multiple administrative tasks Proven ability to prioritise workload
Requirement due to working environment Essential
Ability to cope with a varied and busy workload, plan effectively with good organisational skills
Desirable
Car driver with clean licence and access to a vehicle
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Torbay and South Devon NHS Foundation Trust
Address St Edmunds
Victoria Park Road
Torquay
TQ1 3QH
United Kingdom
Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)