About this role
Job summary
We are looking for a part-time, well-motivated person, 27.5 hours per week, with excellent interpersonal skills, telephone manner and general office experience to join our Reception Team at Wombwell Medical Centre. An understanding of the EMIS Web clinical system is desirable but not essential, as full training will be given.
Main duties of the job
To be responsible for general administrative and reception duties in the Practice working with our established processes, policies and procedures to provide a comprehensive high-quality service handling patient and visitor enquiries efficiently and courteously.
Your regular duties in this role will include telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
We are a dynamic practice in Barnsley, led by visionary partners committed to driving positive change in healthcare. One of our partners serves as the Clinical Director for the Primary Care Network, which uniquely positions us to lead with shared management and clinical expertise.
Our culture is one of encouragement, support, and a relentless drive to enhance the quality of healthcare services. If you are passionate about making a difference and eager to be part of a progressive team, this opportunity is for you.
Hurry and submit your CV today. We are considering applications on a first-come, first-served basis. Don't miss out on the chance to be part of our innovative journey towards better healthcare for all.
We reserve the right to close this advert early, or when the allocated number of applications has been reached.
Job description Job responsibilities
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Wombwell Medical Centre. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Primary Duties and Responsibilities: Patient Interaction & Reception Duties
Greet patients and visitors politely and professionally Answer telephone calls, manage queries and transfer calls as necessary Book, amend and cancel appointments via EMIS Web Deal with requests for urgent appointments and signpost appropriately Handle face-to-face, telephone and online queries in a calm and efficient manner Ensure all messages and communications are accurately recorded and passed on to the appropriate staff Administration Duties
Manage incoming and outgoing correspondence. Assist with prescription requests and online communications Process tasks and messages via AccuRx, EMIS Web, and Emails Update patient records accurately in line with GDPR and confidentiality policies Maintain the reception area in a tidy and welcoming condition Systems and Software
Confidently use EMIS Web, AccuRx, and Emails Carry out regular checks on appointment books, clinics, and tasks Support clinical and management staff in the smooth operation of the daily workflow Teamwork and Flexibility
Be willing to work flexibly to cover sickness or leave when required Attend regular team meetings and training sessions Maintain good working relationships with colleagues and clinical staff
Respect the roles of others and work collaboratively.
Person Specification
Experience Essential
Experience working in general practice.
Desirable
Experience using EMIS Web
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name WOMBWELL MEDICAL CENTRE
Address George Street
Wombwell
Barnsley
South Yorkshire
S730DD
United Kingdom
Employer's website https://www.wombwellmedicalcentre.nhs.uk (Opens in a new tab)