About this role
Job summary
Princes Park Health Centre (Sovereign Practice) is looking for a part time, experienced receptionist to work in our busy GP practice.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Princes Park Health Centre (Sovereign Practice) is situated next to Princes Park. The practice has approximately14,000 patients registered at the surgery. The practice has 5 GP Partners, 5 GP's, a large nursing team, Managing Partner, and a team of administrative staff.
We aim to provide a proactive, patient centred healthcare service and take pride in everything we do.
Staff well-being is paramount
Job description Job responsibilities
Maintain and monitor the practice appointment system (Total Triage)
Process personal, telephone and online requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Summarise patient records when required
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Experience Essential
Experience of working as part of a team
Desirable
Experience of working as part of a team in General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sovereign Practice
Address Princes Park Health Centre
Wartling Road
Eastbourne
East Sussex
BN22 7PG
United Kingdom
Employer's website https://www.princesparkhealthcentre.co.uk/ (Opens in a new tab)