About this role
Job summary
Are you able to deliver professional, flexible and efficient administration support?
We are looking for an Administrator to join our friendly team withinNHS Oxfordshire Talking Therapies on a full time basis.
The service provides talking therapies for people across Oxfordshire experiencing anxiety and depression and has recently been awarded further funding to expand the service.
This is a pivotal role within the Service as our Administrators are the first point of contact for patients wishing to self-refer. This is a busy and rewarding role and you will be contributing to the overall patient experience of the service.
This is a full time post 37.5 hours per week worked over a range of shifts of 08:00am-16:00pm, 09:0am-17:00pm and one late shift per week 12:00pm-20:00pm
Main duties of the job
You will act as the first point of contact for all patients wishing to refer themselves to the service via the telephone or online. You will take confidential and sensitive information while processing the information on the team's electronic database. You will work closely with the Senior Administrators to ensure all referrals are processed efficiently, data entry is accurately gathered and recorded and the service has administrative support. You will also liaise with Health Care Professionals, external organisations and our local GP surgeries.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression Individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount Pension scheme Lease car scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (waiting lists may apply) Staff networking and support groups
Job description Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Knowledge Essential
Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently. Experience of using Office computer programs including Excel, Word, Outlook and Teams.
Desirable
Working knowledge of using patient related electronic record systems, PCMIS & Rio.
Experience Essential
Previous experience as an Administrator.
Desirable
NHS Experience
Personal qualities Essential
Understanding of the need for confidentiality. Dealing with clients in a caring and understanding way.
Desirable
Ability to work effectively under pressure/with distractions.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oxford Health NHS Trust
Address Abell House
Horspath Driftway
Oxford
OX3 7JH
United Kingdom
Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)