About this role
Job summary
To provide a specialised, comprehensive and confidential patient-centred administration and secretarial service to the Discharge Team in accordance with Departmental, Trust and National standards, policies and procedures.. To act as a source of advice and guidance regarding the specialty.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Act as a senior point of contact, ensuring all enquiries are effectively and sensitively managed and promptly resolved or escalated. To ensure, that documentation is up-to-date, filled appropriately and available when required. To ensure the effective organisation of all patients referred to IDT and system partners, referrals are sent to external organisations abiding by their processes and policies. Ensure electronic systems are timely updated. To assume responsibility for the day-to-day data collection for the Discharge Team informing the appropriate services of daily discharges, inappropriate referrals, timeliness of referrals. Devising reports with this information for the team manager.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
To implement and maintain efficient office management systems /procedures to enable the Department to optimise their patient care services. To continually contribute to patient and business improvement Agendas. Support team members, provide cross-cover in the absence of colleagues and having supervisory responsibility for Band 2/3 admin team members. To support the IDT manager with administrative and organisational activities such as diary management, meeting bookings and minuting, inbox management. Taking appropriate action where necessary, prioritising urgent items for attention of IDT Leaders in the absence of the manager.
For further details of the role please see the attached job description.
Person Specification
Qualifications Essential
oECDL or equivalent. oNVQ 3 in Administration or equivalent. oKey Skills level 2 in Literacy or equivalent.
Desirable
oNVQ 4 in administration or working towards equivalent
Experience Essential
oExperience at Secretary level or trainee Secretary level. oDecision making and resolving complex work related issues.
Desirable
oExperience in a customer facing role.
Knowledge Essential
oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel, Powerpoint. oExcellent understanding of general office working procedures.
Desirable
oAwareness of current issues within the NHS. oKnowledge of patient management systems.
Skills Essential
oExcellent organisational skills. oGood presentation skills. oAble to supervise support staff on a daily basis. oSound decision making skills. oExcellent level of verbal and written communication. oAble to demonstrate good persuasion and influencing skills. oAble to use judgement and initiative to provide information and support. oAble to apply tact and sensitivity to establish trust and confidence. oEmpathetic approach to managing and resolving enquiries. oAble to manage difficult and distressing situations effectively. oAble to analyse problems and initiate appropriate solutions effectively. oAble to compose and transcribe minutes, correspondence and reports.
Desirable
oShorthand
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)