About this role
Classification: Exempt
Job Summary: The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM.
Essential Functions: - Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR. - Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers. - Ensure all company policies and procedures are followed in their district, including safety and Service SOP. - Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships. - Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch. - Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy. - Follow written and verbal instructions and perform other tasks as directed by supervision. - A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
Additional Functions: - Work with and support other service personnel as required by supervision. Qualifications: - Have and maintain a valid Driver's License, keep a driving record free of chargeable accidents, speeding, safety or other violations. - Demonstrate excellent skills in customer service and route sales. - Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player. - Recognize colors, sizes and types of product and count, add and subtract accurately. Education: - High School graduation or similar experience. Qualified to hold a drivers license.
Travel Requirements: - Frequently within the branch area.
Typical Environmental Conditions: - Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. - Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity: - Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
Revised:06/20/2019
Medical/Dental/Vision Benefits - available after waiting period
Vacation & PTO - available after waiting period
401(k) Plan - immediate eligibility/company match
Monday through Friday work schedule (some occasional/minimal weekend work might be required)
For a general description of benefits that are being offered for this position, please visit https://alsco.com/benefits/.