About this role
SUMMARY: The Guest Room Attendant I is responsible for cleaning, sanitizing and stocking hotel guest rooms during or following a guest's stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive a list of assigned rooms from the Supervisor and prioritizes rooms requesting early cleaning.
• Checks the inventory of the cleaning cart and adds any necessary supplies.
• Clean assigned rooms that day, including making bed(s), wiping down furniture, cleaning the restroom, vacuuming the floor, stocking the toiletries, and removing trash.
• Wipes mirrors and all vanity fixtures down in the bathroom.
• Check heating and air conditioner thermostat.
• Makes sure the alarm clock is not on.
• Check under bed, drawers, and closet for left behind articles and/or trash.
• Changes sheets and bedding as needed.
• Cleans and sanitizes toilet – and around bathroom/behind toilet – sanitizes showers and/or tubs – removes all mildew and soap scum.
• Cleans shower, sink, and fixtures.
• Removes all hair from the bathroom floor and cleans the bathroom floor with the cleaning agent.
• Restock all terry, soaps, glasses, and other room amenities.
• Ensures room meets hotel standards with a final walk around.
• Notifies maintenance department of needed maintenance or repairs.
• Takes found items to designated lost and found areas if a guest has checked out.
• Taking dirty laundry to the laundry room.
• Keeping housekeeping cart stocked and organized.
• Communicating with the Supervisor when guests' needs arise.
• Accommodating guest requests as needed.
• Cleaning lobby and common areas.
• Deliver and retrieve items on loan to guests, e.g., iron and ironing boards.
• Ensure security of guest rooms and privacy of guests.
• Understanding proper chemical use and sanitization procedures.
• Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES - None
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE - Prior hotel experience preferred. Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
LANGUAGE SKILLS - Must be able to effectively communicate in English. Must be able to communicate with managers, other employees and customers.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals preferred.
COMPUTER SKILLS – Prefer basic computer skills.