About this role
Dealership: L0418 Suburban Cadillac of Plymouth
What You'll Do
• Technician Staff Recruiting, Training and Development • The foreman is responsible for production and quality control • Staff department in order to optimize customer opportunities and productivity. • Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. • Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring. • Customer Engagement • Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. • Develop a production plan each month • Break down the store performance expectation for flat rate hours to a daily number • Then match the daily SPE by technician and set technician daily objectives • Meet with each technician every day and review performance to objective • Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed. • Inspect repair orders daily for legibility, accuracy and legality. • Ensure that all manufacturer policies and procedures are followed. • Manage the administration, tracking and follow-up required to stay current on warranty and receivables. • Read, understand and take action on MIS to generate maximum revenue and control expenses. • Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. • Administrative Functions • Hold daily and monthly staff meetings as required covering key information. • Receive, communicate and hold staff accountable to policy and procedure requirements and updates. • Complete body shop department reporting and month-end procedures on time. • Other administrative duties as required
What You'll Bring
• Strong attention to detail • Sense of urgency • Excellent communication • Typing – ability to type efficiently • Mathematics – using mathematics to solve problems. • Accounting - knowledge of basic accounting principles • ASE Certified in all eight specialty areas • 10+ years of experience as a technician • Acceptable driving record and a valid driver's license in your state of residence