About this role
EDUCATION : Grade 12 (or equivalent) National Diploma (N6/T3) or Degree in Mechanical Engineering REQUIREMENTS: Minimum National Diploma in Mechanical or Process Engineering (N6/T3) 3–5 years’ experience in a professional sales role within a service environment (mandatory) Strong component identification skills Computer literacy, including proficiency in Microsoft Office 365, SAP, and Webshop Foundational knowledge of sales and marketing principles Demonstrated commitment to delivering excellent customer service
• Call on existing KSB customers while making every effort to expand the customer base and markets. • Stay up to date on market trends, competition, new projects and tenders. • Call on contractors, end users and municipalities. • Follow up weekly on leads. • Perform onsite fault finding and problem solving on pumps and systems. • Compile SAP quotations for pumps and spares and process orders on SAP. • Follow through on orders from loading on the system to the payment stage. • Liaise with the factory and production division when orders are in the system. • Liaise with customers regarding order status and delivery dates. • Load and update projects on C4C weekly, including customer contacts and company files. • Maintain protocol in handling claims and assist fellow branch staff. • Meet deadlines and ensure customer satisfaction. • Increase SupremeServ market share and seek new opportunities for growth. • Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures • In addition to these functions, the incumbent is required to carry out such other duties as may be reasonably required.