About this role
Major responsibilities: (most important tasks, not more than 8 headlines, defined in 2-3 sentences only)
• Administering IT infrastructure, supervising the daily working of network and troubleshooting for Coimbatore division • Managing Helpdesk Engineers for all end user issues for South Zone (Coimbatore, Chennai, Bengaluru, Secunderabad and Kochi) • Maintaining IT Equipment Assets Register for Coimbatore plant and South Zone (Chennai, Bengaluru, Secunderabad and Kochi) in Manage Engine and monitoring the network traffics. • Handling write-off of old IT assets and e-waste disposal for Coimbatore plant and SZ. • Coordinating with ISP providers (SIFY and BSNL) for smooth running of network Links (SDWAN AND ILL) • Coordinating with IT Helpdesk and IT coordinators for installations and management of mail system, Domain controllers, DNS servers, antivirus, operating system issues, printer sharing, routers and switches. • Coordinating with HR and IPD IT team for creating Citrix, SAP and Email ids to new users. • Coordinating with IPD IT team to resolve users issue in SAP. Raising tickets and follow-ups. • Coordinating with AMC / Warranty vendors (like Team Computers, Ricoh, Dell, Canon, etc.) • Follow-up IT team and concerned users to close the Open/Pending incidents and change requests those are created in IT Service portal. • Coordinating with KSB-AG team for SentinelOne and supporting to KSB India Team for SentinelOne activities • Supporting to Corporate DTC team for new projects (Infra projects and other projects with Digital operation sand Sales team) • Coordinating with HODs for IT Capex requirements and compiling • Creating CR, PR and coordinating for PO and IT item supply for CBE and SZ • Planning and executing the new requirement of Network expansion • Handling a new project Manage Engine Change Management Process