About this role
Customer Service & Logistic Manager
Job Description Key Responsibilities Ø Project Management and Cross-functional Collaboration l Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management. l Lead the warehouse move project and avoid any risk impact business and problem solve. l Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment. l Manage data migration, system integration (WMS/TMS), and performance reporting setup. l Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction. Ø CSC & Logistics Operations Management l Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate). l Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow). l Manage inbound, outbound, and international logistics operations to ensure compliance with legal and customer requirements. l Ensure high accuracy in order processing and timely delivery. l Monitor service KPIs (OTIF – On Time In Full, fill rate, response time). Ø 3PL Management and Performance Review l Act as the main liaison between the company and 3PL providers. Manage contracts, performance reviews, and monthly business review meetings. l Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality. l Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues. Ø Cost and Efficiency Optimization l Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities. l Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency. l Support annual budget planning and ensure logistics KPIs and financial targets are achieved. Ø Team Leadership & Development l Lead, coach, and develop the customer service and logistics team to deliver excellent service. l Set team goals and monitor performance against service targets. l Process Improvement & Cross-functional Collaboration
Primary Location Taipei Office Additional Locations
Worker Type Employee Worker Sub-Type Regular Time Type Full time