About this role
Customer Service & Logistic Manager
Job Description Position Summary The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan, including customer order management, warehousing, transportation, and import/export activities, primarily through third-party logistics (3PL) partners. The role ensures that logistics & orders performance meets company standards in cost, service level, and efficiency, while driving continuous improvement and operational excellence.
Key Responsibilities
Project Management and Cross-functional Collaboration
• Lead the end-to-end logistics transformation project, including timeline, resource, and stakeholder management. • Lead the warehouse move project and avoid any risk impact business and problem solve. • Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment. • Manage data migration, system integration (WMS/TMS), and performance reporting setup. • Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction CSC & Logistics Operations Management
• Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate). • Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow). • Manage inbound, outbound, and international logistics operations to ensure compliance with legal and customer requirements.
• Ensure high accuracy in order processing and timely delivery. • Monitor service KPIs (OTIF – On Time In Full, fill rate, response time). 3PL Management and Performance Review
• Act as the main liaison between the company and 3PL providers. Manage contracts, performance reviews, and monthly business review meetings. • Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality. • Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues. Cost and Efficiency Optimization
• Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities. • Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency. • Support annual budget planning and ensure logistics KPIs and financial targets are achieved. Team Leadership & Development
• Lead, coach, and develop the customer service and logistics team to deliver excellent service. • Set team goals and monitor performance against service targets. • Process Improvement & Cross-functional Collaboration
Qualifications
• Education: Bachelor’s degree or above in Logistics, Supply Chain Management, International Trade, or related fields. • Experience: 7+ years of experience in logistics or supply chain management, with at least 2 years in a managerial position, at least 3 years in 3PL or FMCG operations is plus. • Solid knowledge of warehousing, transportation, and import/export operations. • Proven leadership and cross-functional communication skills. • Strong understanding of logistics KPIs and analytical ability in cost and operational performance. • Hands-on experience with ERP / WMS / TMS systems. • Strong project management, problem-solving, and process optimization skills. • Leadership & Team Development. • Language: Fluent in Mandarin; proficient in English (both written and spoken).
Primary Location Taipei Office Additional Locations
Worker Type Employee Worker Sub-Type Regular Time Type Full time