About this role
What You Will Do As a Senior Product & System Support Engineer, you will play a key role in supporting Johnson Controls’ HVAC products across the EMEA region. Based in our İzmir Free Zone factory, you will:
• Manage technical support and warranty cases to ensure high customer satisfaction.
• Provide remote technical assistance to customers, service teams, and field technicians across EMEA.
• Collaborate closely with Engineering, Quality, Manufacturing, and Order Engineering teams within the factory.
• Analyze technical issues and perform Root Cause Analysis to drive product and system improvements.
• Contribute insights from warranty and troubleshooting cases to continuous product development.
• Participate in on-site support when required (approximately 20 days of travel per year).
How You Will Do It You will succeed in this role by:
• Applying strong diagnostic and problem‑solving skills to resolve complex HVAC and chiller-related issues.
• Working cross‑functionally with factory teams to validate solutions, improve product reliability, and support quality initiatives.
• Using structured troubleshooting methods and a quality‑focused mindset to ensure robust technical resolutions.
• Leveraging digital tools such as MS Office, Teams, and Power BI to document cases, analyze trends, and communicate findings.
• Maintaining clear, professional communication with internal stakeholders and EMEA customers, primarily through remote channels.
• Acting as a technical bridge between field feedback and product engineering teams to ensure continuous improvement.
What We Look For We are seeking candidates with:
• A Mechanical Engineering degree.
• Strong experience in the HVAC industry, especially with chiller systems.
• A solid quality & troubleshooting mindset.
• Experience in one of the following roles is highly valuable:
• Technical Support Engineer
• Service Engineer
• Installation Engineer
• Product Development Engineer
• Quality Engineer
• Background in technical support, warranty handling, or system-level problem solving.
• Strong communication skills and excellent command of English.
• Good IT literacy, including MS Office, Teams, and preferably Power BI.
• Ability to work independently, manage priorities, and collaborate effectively with cross‑functional teams.