About this role
IT Delivery Manager – Oracle Fusion (Americas)
Location: Pune, India Experience: 15–20 years
Role Overview
We are seeking a seasoned IT Delivery Manager – Oracle Fusion (Americas) to lead end-to-end delivery, stabilization, and continuous improvement of Oracle Fusion ERP solutions supporting our Americas business units. Based in India, this role will serve as a key connector across global stakeholders, driving seamless execution in a distributed, onshore/offshore delivery model.
The ideal candidate brings deep delivery expertise, strong program leadership experience, and a proven ability to manage large ($10M+), complex programs across multiple vendor teams and geographies.
Key Responsibilities
Program & Delivery Leadership
• Lead end-to-end delivery of Oracle Fusion ERP programs, enhancements, and support initiatives for Americas business units
• Drive planning, execution, governance, and reporting for large-scale, multi-year transformation programs
• Ensure delivery predictability across scope, schedule, budget, and quality
Global Delivery Model Execution
• Operate and optimize a global delivery model with distributed teams across onshore (Americas) and offshore (India and other regions)
• Ensure effective coordination, communication, and handoffs across time zones
• Establish scalable delivery frameworks, governance cadence, and reporting structures
Vendor & Partner Management
• Manage multiple system integrators and vendor teams, ensuring alignment to program goals and delivery standards
• Drive vendor accountability through well-defined KPIs, SLAs, and performance reviews
• Oversee contract adherence, issue resolution, and escalation management across partners
Stakeholder Management
• Partner closely with senior business leaders in Finance, Supply Chain, and Operations across the Americas
• Act as a trusted IT advisor, aligning business priorities with technology strategy and delivery execution
• Provide proactive communication on program status, risks, dependencies, and mitigation strategies
Oracle Fusion Expertise
• Oversee implementation, rollout, and production support of Oracle Fusion modules (Finance, SCM, Procurement, etc.)
• Ensure robust solution design, integrations, and data governance practices
• Promote adoption of standard processes and minimize customizations where possible
Operations & Continuous Improvement
• Lead stabilization and ongoing support for Oracle Fusion applications post-implementation
• Define and track KPIs, SLAs, and service metrics to ensure operational excellence
• Drive continuous improvement initiatives, automation, and process optimization
Team Leadership
• Lead and mentor globally distributed teams, fostering a high-performance, collaborative culture
• Provide direction, coaching, and career development opportunities for team members
• Build strong engagement across cross-functional and cross-cultural teams
Qualifications
• 15–20 years of IT experience with significant tenure in ERP program/delivery leadership roles
• Proven experience leading Oracle Fusion ERP implementations, rollouts, and support at scale
• Strong experience managing global delivery models with onshore/offshore teams
• Demonstrated success in managing multiple vendors/system integrators in complex environments
• Strong functional understanding of Finance and/or Supply Chain domains
• Experience working with global stakeholders, particularly in the Americas region
• Solid program management expertise across Agile, Waterfall, or hybrid delivery models
• Exceptional leadership, communication, and stakeholder engagement skills
Why Join Us?
• Lead mission-critical ERP initiatives with global business impact
• High visibility role with senior leadership across regions
• Opportunity to shape and optimize global delivery models
• Collaborative and high-performing global team environment
Johnson Controls is an Equal Opportunity Employer. We do not discriminate on the basis of any legally protected category.