About this role
The International Field Operations Manager role is responsible for executing the strategies of new market & new licensee/franchisee launch, operations and training development within a designated region. This role will work with the regional business and cross-functional teams to develop, evaluate, optimize and drive results for in-restaurant operations and training execution that meets standards at Inspire Brands and drives profitability for our licensees/franchisees.
RESPONSIBILITIES
New Market Launch
• Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.
• Plans and manages all support for operations and training during new market or new licensee/franchisee launches.
Operations & Training
• Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.
• Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.
• Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.
New Market Launch
• Lead cross-functional team to launch new brands and new licensees/franchisees within your designated region following brand strategies and standards set forth by Inspire Brands.
• Plans and manages all support for operations and training during new market or new licensee/franchisee launches.
Operations & Training
• Evaluate licensee/franchisee operations and training plans within your designated region. Conduct all required audits and market visits in a timely manner and document accordingly. Escalate issues appropriately.
• Utilize advanced technologies and LMS platforms to enhance operations and training development in the field.
• Monitor and troubleshoot operational and training KPI’s. Develop action plans or provide recognition according to the results.
EDUCATION QUALIFICATIONS
Minimum: Bachelor’s Degree, Equivalent certification or related field
EXPERIENCE QUALIFICATION 5+ yrs Restaurant Operations, Training, and Project Management 2+ yrs Multi-unit experience in Restaurant Operations or Training
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
• Global Learning and Development Expertise:
• In-depth knowledge of adult learning principles and training methodologies.
• Experience in developing and implementing comprehensive training programs on a regional scale.
• Planning and Execution:
• Ability to execute learning strategies aligned with organizational goals and market launch plans.
• Proficiency in project management, including planning, execution, and evaluation of training initiatives.
• Cross-Cultural Competence:
• Strong understanding of diverse cultural dynamics and business practices in international markets.
• Ability to adapt training and communication styles to suit various cultural contexts.
• Leadership and Influence:
• Demonstrated leadership skills with the ability to influence and motivate others.
• Capacity to lead cross-functional teams and collaborate effectively with various stakeholders.
• Analytical and Problem-Solving Skills:
• Ability to analyze complex situations, identify learning needs, and develop effective solutions.
• Skill in assessing the effectiveness of training programs and making data-driven improvements.
• Language, Communication, and Interpersonal Skills:
• Proficiency in English is essential; additional language skills relevant to key markets are highly advantageous.
• Excellent verbal and written communication skills, with the ability to clearly convey complex ideas.
• Strong interpersonal skills, with a focus on relationship-building and stakeholder engagement.
• Technology Proficiency:
• Familiarity with advanced learning technologies and Learning Management Systems (LMS).
• Ability to leverage technology to enhance learning experiences and track program effectiveness.
• Budget and Resource Management:
• Experience in managing budgets and allocating resources efficiently.
• Skill in overseeing financial aspects of training programs, particularly in new market launches.
• Adaptability and Resilience:
• Flexibility to adapt to changing business needs and environments.
• Resilience in facing challenges and navigating complex market entry scenarios.
• Regulatory Compliance and Brand Alignment:
• Knowledge of international regulatory compliance related to training and market launches.
• Commitment to upholding brand standards and protecting trademark integrity.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.