About this role
Your role & work environment As Building Manager at Building Experience & Excellence (BEE Be), your challenge is to be the BEE Face —On-site BEE owner for Main buildings and Branches — Face, Eyes & Ears for ING — with hospitality embedded at corporate reception. Applies understanding of operational systems and knowledge of assets and services when handling on-site operational tasks of varying complexity, to ensure quality of service to the client and the effectiveness of first-line controls. You will join BEE (Building Experience & Excellence) at ING Belgium — the department responsible for all real estate and facility services — as part of a team driving strategic performance through expertise in finance, risk, compliance, data, tooling and portfolio management. Your key responsibilities
• On-site delivery, ticketing & service desk • Be visible: on-site SPOC; ≥70% on-site presence ; stakeholder meetings, supplier meetings • Be owner: ticketing, Safety / Security incidents, maintenance follow-up • Zone-based on-site presence across Branches • Single point of contact for events at Main buildings (catering, Audio/video, VIP) • Service desk operations — first-line ticketing and dispatching (AI-assisted) • Service Line & policy ownership • Own space-attribution rules and occupancy monitoring (in cooperation with Supplier Leader) • Own Workplace Experience Service Line (employee journey, on-site experience) (in cooperation with Supplier Leader) • Operational execution of Service Line once defined (informed of scope changes) (in cooperation with Supplier Analyst) • Concept leaders consulted on operational issues escalated from site (in cooperation with Supplier Leader) • Onsite asset management • On-site coordination & Hand Over during project execution — Main buildings & Branches • Operational input to program decisions on Building Manager rework (in cooperation with Supplier Leader) • Have a view on all recurrent proactive maintenance services per building (Hard, Soft, ..)
We look for A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. A Proactive ambassador, not a reactive fire-fighter: actively walks the building, greets occupants and tours the premises; the interface that lets ING's hospitality and strategy breathe on site. Carries the ADN ING common block — hospitality mind-set, knowledge of the BEE strategy, and regular team immersion — and tracks both CSAT (clients/visitors) and ESAT (ING staff
As an Ambassador, you will also need following competencies:
• Customer Focus • Decision Quality • Instills Trust • Customer Service Delivery (Technical) • Builds Customer Loyalty (Technical) • Hospitality as a professional standard • Data literacy — Power BI and structured ticket follow-up • Writing skills and a tech-savvy, hands-on approach • Data, assets, process and planned minded • MS Office and other tools • Dutch, French, English