About this role
Salary: £34,000 - 38,000 per year
Requirements: We require 3+ years of experience in a managed service provider (MSP) environment.We require strong communication skills and the ability to explain technical issues to non-technical users.We require a professional, positive, and customer-focused approach.We require the ability to work under pressure and manage multiple priorities.We require relevant industry certifications such as CompTIA, Microsoft, or equivalent.We require familiarity with common MSP tools and processes.We require a full UK driving licence and access to a vehicle.We require strong experience with Windows Server, Microsoft 365, and networking.We require a good understanding of managed backups, cybersecurity, antivirus, and EDR solutions.We require experience supporting SaaS platforms in a multi-tenant MSP environment. Responsibilities: We provide 2nd and 3rd line IT support via phone, email, remote access, and on-site visits.We troubleshoot and resolve technical issues efficiently and professionally.We accurately log, update, and manage tickets within our PSA system.We escalate issues where appropriate and follow incidents through to resolution.We support end users with setup and configuration of PCs, laptops, tablets, and mobile devices.We administer and support Active Directory, Group Policy, Windows Server environments, and Microsoft 365 including Exchange, SharePoint, Teams, and Intune.We support networking technologies including TCP/IP, switches, routers, firewalls, and Wi-Fi.We support backup, antivirus, EDR, and cybersecurity platforms.We lead and deliver infrastructure, cloud, and migration projects.We mentor junior engineers and provide technical guidance.We assist with account management and client relationships.We keep our skills current through certifications, training, and exposure to new technologies.We participate in occasional out-of-hours support, project work, or an on-call rota. Technologies: Active DirectoryAzureCloudSupportMicrosoft 365MobileSecuritySharePointTCP/IPWindowsOffice 365 More:
We are a growing UK-based IT managed service provider offering a varied, hands-on role supporting a wide range of clients and technologies. This position combines traditional 2nd and 3rd line MSP support with work across Microsoft 365, Windows Server, networking, security, internal tooling, Azure-hosted platforms, and system integrations. The role is based in Nottingham, is in person, and includes benefits such as company events, free parking, and on-site parking. The position is full-time and permanent, with a salary of £34,000 to £38,000 per year.
last updated 30 week of 2026