About this role
Salary: £23,000 - 28,000 per year
Requirements: Previous experience in an IT support or customer service environmentExcellent communication skills and a professional telephone mannerStrong customer service mindset and willingness to helpBasic troubleshooting knowledge of Windows 10/11Familiarity with Microsoft 365, including Outlook, Teams, and OneDriveAbility to follow processes, document work clearly, and manage multiple tasksA keen interest in IT and eagerness to learnExperience working in a Managed Service Provider environment is desirableExposure to Active Directory or Entra ID user management is desirableBasic networking knowledge, including IP addressing, Wi-Fi, and connectivity, is desirableRelevant IT certifications or study toward them is desirableAbility to reliably commute to Littlehampton or plan to relocate before starting workLive within 20 miles of LittlehamptonRight to work in the United Kingdom Responsibilities: Act as the first point of contact for inbound support requests via phone, email, and our service deskLog, prioritise, and manage support tickets in line with our service desk processesResolve 1st line issues across desktops, laptops, printers, and common software applicationsProvide remote support to end users and guide them through solutions in clear, non-technical languageEscalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notesMaintain accurate ticket updates, time recording, and documentationAssist with new user setups, device builds, and basic onboarding tasksMonitor alerts and respond to issues within our agreed skill setContribute to a positive team environment and a consistently high standard of customer serviceTravel to client sites occasionally when required Technologies: Active DirectorySupportMicrosoft 365WindowsOffice 365 More:
We are Fentons Business IT Solutions, a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships. This is a full-time, permanent 1st Line IT Support Engineer role based in Littlehampton, West Sussex, with a hybrid setup across home, office, and client sites. We offer a relaxed and friendly atmosphere with a professional approach, high-spec IT equipment for home working, a supportive team environment with mentoring from experienced engineers, structured learning and development, opportunities to progress into 2nd line and project-based work, and benefits including performance-related bonus, birthday day off, paid social events, increased holiday with service, annual salary reviews, mileage allowance, and training support.
last updated 30 week of 2026