About this role
Salary: £28,000 - 34,000 per year
Requirements: Experience in customer service and in building and maintaining customer relationships.Ability to communicate clearly and concisely with people at all levels.Knowledge of helpdesk, PSA, and RMM systems, with the ability to adapt to new software and programs.Strong understanding and experience of the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure.Good broad knowledge of networking technologies and concepts such as LAN, WAN, and DHCP. Responsibilities: Provide mentoring and support to other members of our team.Deliver remote technical support via email and telephone to diagnose and resolve end-user operational problems and queries quickly.Provide on-site support and installation of hardware and software.Specify, recommend, provide, configure, and implement equipment such as desktops, servers, printers, and supporting software in line with client requirements.Contribute to standard configurations, documentation, and procedures to streamline processes and improve efficiencies.Build and maintain relationships with our clients.Implement technical solutions for client and internal projects.Remotely monitor client infrastructure through our RRM system. Technologies: AzureHardwareSupportLANOffice 365SecurityWindowsCloud More:
We are a national IT Support and Cyber Security business based in Kings Lynn, with a strong reputation for excellent service and a genuine commitment to making a difference for our clients. We value teamwork, customer experience, and a supportive culture that encourages friendship, loyalty, and cooperation. This is a hybrid Monday-to-Friday role with a salary of £28,000-£34,000 per annum, plus pension, 25 days of annual leave plus bank holidays, company events, and strong career development and progression opportunities.
last updated 30 week of 2026