About this role
Salary: £30,000 - 45,000 per year
Requirements: 1–3 years of experience in a technical support, customer success, or similar roleBasic Python skills, or similar, for automation and working with APIsComfortable with REST APIs and able to read API documentation independentlyBasic SQL skills for pulling customer data and debuggingExcellent written communication skills; clear, concise, and empatheticComfortable handling sensitive customer data (PII) responsiblyComfortable working in person in Manchester, 5 days per weekStrong ownership mindset and comfortable being the first person in the functionExperience with support platforms such as Intercom, Zendesk, Plain, Front, or Help Scout is a plusFamiliarity with proxies and networking concepts such as residential, ISP, and datacenter IPs, sessions, and geotargeting is a plusExperience with identity verification tools such as iDenfy, Sumsub, Onfido, Persona, or Veriff is a plusExperience with AI support tooling or OpenAI/Anthropic APIs is a plusTrust and safety or abuse-handling experience is a plusFamiliarity with SOC 2 or compliance platforms such as Vanta, Drata, or OneLeet is a plusExperience writing documentation in Mintlify, GitBook, or Notion is a plusWillingness to relocate in the future is a plus Responsibilities: Support customers across chat, email, and tickets for proxy integration, connection and blocking issues, billing, and account queriesBuild internal tooling and automations using APIs to speed up support tasksReduce ticket volume at the source by improving customer flows and UXOwn and improve customer-facing documentation and troubleshooting guidesManage ticket triage and evaluate AI tooling for deflection and auto-triageRun customer onboarding and KYC flows, including manual review edge casesHandle abuse reports, AUP enforcement, and account suspensionsFeed ticket themes and customer pain points back into product decisions Technologies: AIAPISupportNetworkPythonRESTSQLWebZendeskUX UI DesignGitHub More:
We are Byteful, a fast-growing proxy infrastructure company serving web scraping, automation, and agentic AI companies worldwide. Our residential proxy network supports thousands of customers across 195+ countries and processes more than 25 billion proxy requests per month, with strong year-over-year growth and seven figures in ARR without outside funding. We offer a full-time, in-person role based in Manchester City Centre (Deansgate), with a salary of £30,000-£45,000 depending on experience and skill set. This is a high-ownership opportunity to build our support function from the ground up, gain hands-on experience with support tooling, automation, KYC, trust and safety, and compliance processes, and work alongside a young, ambitious team with a clear path toward leading the support team.
last updated 30 week of 2026