About this role
Salary: £25,331 - 30,960 per year
Requirements: Experience working with databases, spreadsheets and data management systems.Strong Microsoft Excel skills.Experience producing reports and analysing data.Good troubleshooting and problem-solving abilities.Excellent organisational and administrative skills.Ability to communicate technical information to non-technical users.Understanding of data protection and confidentiality requirements.Customer-focused approach.Experience of CRM systems (Beacon) is desirable.Experience of Power BI or dashboard reporting tools is desirable.Experience of Microsoft 365 administration is desirable.Experience working within healthcare, charity or hospice environments is desirable.Knowledge of cyber security principles is desirable.Knowledge of TPP SystmOne is desirable. Responsibilities: Maintain accurate records across our organisational databases and systems.Perform regular data cleansing, validation and quality assurance checks.Produce routine reports, dashboards and performance information.Support departments with data extraction and analysis requests.Develop and maintain data collection processes and procedures.Ensure compliance with GDPR and our data governance requirements.Identify trends, anomalies and opportunities for service improvement through data analysis.Support audits and regulatory reporting requirements.Assist with the development and maintenance of KPI reporting.Create and update system documentation and user guides.Provide first-line support for hardware, software and user issues.Set up new users, devices, accounts and permissions.Troubleshoot common IT problems and escalate complex issues where required.Assist with the management of printers, telephones, mobile devices and peripherals.Support Microsoft 365 applications and user administration.Maintain IT asset registers and equipment inventories.Assist with software updates and system testing.Support meeting room technology and video conferencing systems.Liaise with external IT support providers and vendors.Promote cyber security awareness and good IT practices. Technologies: CRMExcelHardwareSupportMicrosoft 365MobilePower BISecurityOffice 365 More:
We are Rotherham Hospice, offering a permanent Data & IT Support Officer position based in Rotherham Hospice. The role is full-time at 37.5 hours per week, Monday to Friday, 9 am to 5 pm, with a salary of £25,331 to £30,960 per annum. This role supports our effective use of data, systems and technology, with approximately 60% of time focused on data management and 40% on IT support and system administration.
last updated 30 week of 2026