About this role
Salary: £27,500 - 27,500 per year
Requirements: We need someone who can provide administrative support and troubleshoot Windows 11 and iOS operating systems.We need experience and working knowledge of supporting Microsoft Office 365, SharePoint, OneDrive, Active Directory/AAD, Intune, Entra, Adobe Creative Cloud, IBM products, and other ICT software applications.We need demonstrable experience of enrolling, administering, configuring, and troubleshooting Microsoft Surface laptops, Apple iPhones, and iPads.We need someone who can manage and deliver a range of duties in a fast-paced environment with conflicting deadlines and priorities.We need experience and working knowledge of ICT hardware, including supporting, administering, and maintaining Microsoft Surface Tablets and Surface Hubs through Microsoft Entra.Desirable: awareness of emerging technology solutions and a proactive approach to sharing the benefits of technology developments across the team and organisation.Desirable: experience with Microsoft PowerShell scripting.Desirable: exposure to TOPDesk Incident Management System.Desirable: experience with Microsoft Purview. Responsibilities: We investigate and resolve 2nd line IT calls for software and hardware, provide technical assistance, keep end users informed of progress, and escalate major issues affecting the wider organisation.We write and maintain ICT guidance to ensure it is relevant and up to date for ICT colleagues and Commission employees.We ensure ICT support meets our operational requirements and adheres to our business continuity and security accreditation arrangements.We build effective relationships with colleagues and stakeholders to resolve IT queries efficiently and work in an indirectly supervised environment where minor changes to ICT systems are made.We work in a fast-paced, evolving environment and take a flexible approach to enable smooth delivery of ICT solutions. Technologies: Active DirectoryCloudHardwareIBMICTSupportOffice 365PowerShellSecuritySharePointWindowsiOS More:
We are the Gambling Commission, the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our work is to ensure gambling is conducted fairly, openly, and free from crime, while protecting vulnerable individuals from harm. We regulate casinos, bingo, sports betting, and lotteries, issue licences to operators, and promote transparency and compliance with legal standards. The role sits within our Digital and Technology department, working with a multidisciplinary ICT team in a fast-paced environment. The position is predominantly based in our Birmingham office, with home working by prior agreement, on a permanent full-time contract of 37 hours per week. We offer a Civil Service Pension with a 28.97% employer contribution, 26 days holiday rising to 29 days after two years service, a holiday purchase scheme, flexible working and family-friendly policies, an ergonomic fully accessible office near Birmingham New Street Station, and an open, collaborative, people-focused culture. We are proud of our industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators, and we are committed to being an organisation that is a force for good.
last updated 30 week of 2026