About this role
Salary: £30,000 - 30,000 per year
Requirements: Previous experience in an IT Support, IT Administrator, IT Manager or similar hands-on technical role.Experience managing or taking responsibility for an IT function.Strong knowledge of Microsoft 365, Windows environments, networking, hardware, cloud technologies and cybersecurity.Excellent troubleshooting and problem-solving skills with the ability to diagnose issues quickly.Strong communication skills and the ability to explain technical concepts to non-technical users.A proactive, positive attitude with a genuine desire to improve systems and processes.Excellent organisational skills with the ability to manage multiple priorities effectively.A commitment to continuous learning and professional development. Responsibilities: Support and maintain our case management system.Provide hands-on technical support for hardware, software and day-to-day IT issues across all office locations.Manage user accounts, onboarding and IT setup for new employees.Deliver Partner for Windows training and provide ongoing IT guidance to staff.Ensure the availability, performance and integrity of our IT systems, servers and networks.Carry out regular system updates, backups and software licence management.Monitor systems for vulnerabilities and implement proactive security measures.Support GDPR compliance, cybersecurity best practice and data protection requirements.Ensure systems remain secure, reliable and compliant with business requirements.Manage relationships with third-party IT providers and software suppliers.Lead and support IT projects, including system upgrades, migrations and infrastructure improvements.Assist with the management and maintenance of our websites.Travel between office locations as required to provide on-site support.Undertake any additional IT-related duties as reasonably required. Technologies: CloudHardwareSupportMicrosoft 365SecurityWindowsOffice 365 More:
We are a long-established and highly respected firm with offices across Kent, offering a full-time permanent opportunity based in Gravesend, Kent, with travel to other office locations as required. This is an exciting chance to join a forward-thinking business where technology plays a vital role in delivering exceptional client service. You will work independently and with colleagues at all levels in a varied role, taking ownership of IT support, infrastructure, projects and continuous improvements across the business.
last updated 30 week of 2026