About this role
Salary: £26,000 - 45,000 per year
Requirements: Experience in an IT support role (1st/2nd line or equivalent).Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes.Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).Awareness of Azure AD/Entra ID concepts.Experience using service desk/ticketing systems.Comfortable working in environments aligned with ISO 27001.Experience providing IT support within international or multi-site organisations is desirable.Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms is desirable.Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation is desirable.Additional European language capabilities to support communication across EMEA user bases would be advantageous. Responsibilities: Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology.Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.Provide support to users across multiple EMEA locations with strong communication, professionalism, and a customer-focused approach.Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments.Support Active Directory tasks including user provisioning, group membership changes, and password resets.Support routine system maintenance tasks, backup checks, and server health reviews.Assist in maintaining accurate infrastructure documentation and configuration records.Perform Microsoft 365 administration including licensing, mailbox setup, and Teams/SharePoint access requests.Help maintain SharePoint Online and OneDrive environments, including supporting data migrations.Assist with onboarding and offboarding workflows across Azure AD and Microsoft 365.Assist with monitoring endpoint security alerts, antivirus/EDR notifications, and vulnerability reports, specifically Azure Sentinel.Assist with the implementation of MFA, Conditional Access, and secure configuration standards.Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business.Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, Autopilot, and Active Directory. Technologies: Active DirectoryAzureCloudHardwareSupportMicrosoft 365Microsoft IntuneMobilePowerShellSecuritySharePointVPNWindowsOffice 365 More:
We are a leading hardware and technology firm based in Hemel Hempstead, offering a hybrid working arrangement and a salary of up to £45,000. In this role, we provide the opportunity to develop broader infrastructure and cloud engineering skills while gaining exposure to Microsoft 365, Azure, servers, and endpoint management. You will support our EMEA operations and contribute to ongoing improvement initiatives within a professional, customer-focused environment.
last updated 30 week of 2026