About this role
Salary: £27,000 - 27,000 per year
Requirements: Previous experience in a technical support or IT helpdesk roleGood knowledge of networking, telecoms, or IT systemsStrong troubleshooting and problem-solving skillsClear and confident communication skills, written and verbalAbility to manage priorities in a busy support environmentTeam player with a proactive and customer-focused approachFull UK driving licence and own vehicle for on-site visits Responsibilities: Provide first- and second-line technical support to clients across telecoms and IT servicesTroubleshoot and resolve hardware, software, and connectivity issues remotely and on-siteEscalate complex cases to senior engineers or third-party vendors when necessaryConfigure, install, and maintain telecoms, networking, and IT systemsLog and manage support tickets through our CRM/helpdesk systemMonitor system performance and proactively identify potential issuesDeliver excellent customer service and keep clients updated throughout issue resolutionSupport the roll-out of new products, updates, and upgradesAssist our sales and project teams with technical input when required Technologies: CRMHardwareSupportMobile More:
We are Zero 7, a trusted name in business telecoms and IT services, providing bespoke solutions across the South West and beyond. We are passionate about technology, local business, and excellent customer service, and we are ready to grow. This is a full-time, on-site role based at Commpliment House, Upcott Park, Pottington, Barnstaple, EX31 1AD, working Monday to Friday from 8:45 AM to 5:15 PM, with some flexibility required to meet client or business needs. We offer a stable role with a salary of £27,000 basic plus commission, hands-on training, a friendly and supportive team environment, free parking, a company mobile phone, career growth opportunities, and additional employee benefits.
last updated 30 week of 2026