About this role
Salary: £55,000 - 55,000 per year
Requirements: Minimum 3 years experience in service design and product designProven ability to work across the full service design lifecycle with minimal supervisionExperience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworksStrong capability in producing service design artefacts including current and future-state user journeys, personas, service concepts, service blueprints and related design documentationExperience identifying potential accessibility barriers for complex user groupsExperience facilitating workshops, design sprints, ideation sessions or similar activitiesAbility to visualise complex services in an accessible and engaging way for different audiencesExperience solving complex problems in fast-paced environments with strong storytelling skillsExperience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developersAbility to manage competing priorities within challenging timeframesStrong stakeholder management and relationship-building skillsPassion for user-centric design and translating user needs into effective service solutionsCandidates should be able to demonstrate examples of previous work through visual artefacts and project examplesApplicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements Responsibilities: Support clients through the full service design process, from ideation and inception through to solution build and testingCreate service design artefacts including user journeys, personas, service blueprints, service maps and proof of conceptsApply recognised service design standards and best practices across public and private sector projectsIdentify and address accessibility and inclusion considerations throughout the design processCollaborate effectively within agile, multidisciplinary teamsTake ownership of service design deliverables while working closely with other user-centred design disciplinesPresent insights and design outputs clearly using compelling visual communicationFacilitate workshops, ideation sessions and collaborative design activitiesIdentify and manage risks, escalating where appropriatePromote and advocate for user-centred design among stakeholders and project teamsBring a curious mindset with a passion for understanding user needs and challenging assumptions Technologies: SupportSecurityUX UI Design More:
We are a leading business and technology consultancy with a growing digital and innovation practice. We work alongside multidisciplinary teams to help clients design, improve and deliver user-centred services that solve complex challenges through design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across public and private sector organisations while developing your expertise in a collaborative and supportive environment. We are proud of our diverse and inclusive community and welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process, please let us know when you apply so we can support you.
last updated 30 week of 2026