About this role
Salary: £130,000 - 130,000 per year
Requirements: We bring 12-18 years of experience in enterprise architecture or solution design.We have proven experience in onsite, client-facing roles on banking programs.We have strong banking domain expertise across retail banking, lending, payments, and contact center operations.We have expertise in conversational AI, IVR, and GCP architecture.We have knowledge of agentic AI, RAG, and API-led integrations.We have exceptional stakeholder engagement and influencing skills.We have hands-on experience delivering IVR, contact center, or conversational AI transformations.We have experience leading large-scale digital transformation in regulated environments.We have a track record of engaging executive stakeholders and driving customer experience initiatives.We have experience working with Tier-1 banks or financial institutions.We understand banking regulations, including data privacy and PCI-DSS or GDPR-equivalent requirements.We have exposure to CCaaS platforms such as Google CXAS/CES, Genesys, NICE, or Amazon Connect.We have experience in multi-agent orchestration or agentic frameworks.We are familiar with AI governance, risk management, and model validation frameworks.We hold a Google Cloud Professional Architect certification.We hold a Google Professional Machine Learning Engineer certification.We hold certifications in conversational AI platforms such as Google CES, Dialogflow CX, or equivalent.We hold TOGAF or other enterprise architecture certifications. Responsibilities: We serve as the primary onsite liaison for banking stakeholders and build trusted relationships across business, operations, and IT.We lead agentic IVR architecture design using GCP technologies such as CXAS, Dialogflow CX, ADK, Vertex AI, and Apigee for banking use cases.We translate business goals into secure, compliant, and scalable AI-driven conversational solutions.We drive CX transformation and automation strategies aligned with regulatory requirements.We ensure seamless integration with core banking systems and CCaaS platforms.We establish governance, compliance, and AI guardrails, including data privacy, auditability, and explainability.We oversee delivery teams to ensure quality, performance, and resilience. Technologies: AIAPIApigeeArchitectCloudGCPGenesysMachine LearningTOGAF More:
We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders. We work on banking use cases including customer servicing, fraud checks, payments, and loan inquiries, with a focus on secure, compliant, and scalable AI-driven conversational experiences. We also emphasize governance, AI guardrails, and large-scale transformation in regulated environments.
last updated 30 week of 2026