About this role
Salary: £25,000 - 35,000 per year
Requirements: Minimum 2 years experience in an MSP or fast-paced IT support environmentStrong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)Experience supporting Windows 10/11, user/device management, and endpoint troubleshootingSolid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)Experience with RMM tools and service desk/ticketing systemsExposure to VoIP/telecoms systems and basic infrastructure troubleshootingStrong communication skills with the ability to manage workload independently Responsibilities: Provide 2nd line remote support via the service desk across a wide customer baseDiagnose and resolve issues across Microsoft 365, endpoints, networks, and user environmentsSupport and maintain cloud systems, user accounts, and security policiesAssist with telecoms and VoIP-related support queriesEscalate complex issues to Level 3 engineers, collaborating through to resolutionMaintain clear documentation, accurate ticket updates, and contribute to the knowledge base Technologies: AzureCloudSupportMicrosoft 365SecuritySharePointTCP/IPWindowsOffice 365 More:
At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote engineers across the UK. We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, and were focused on building a flexible, modern workforce without compromising on team culture or support. Our Level 2 Engineer role offers a competitive salary with annual reviews, along with generous benefits such as 25+ days of holiday, fully funded certifications, and opportunities for progression. We pride ourselves on our strong team culture and flexible working environment.
last updated 30 week of 2026