About this role
Job summary
Hospitality Assistant - Permanent Role
We're looking for a motivated and customer-focused Hospitality Assistant to join our in-house hospitality team. This is more than just a job -- it's a genuine opportunity to secure a permanent role within a growing, forward-thinking service, with excellent opportunities to learn, develop, and build your career.
This is a unique role within the Trust. Unlike many positions, it is non-patient facing, with a strong focus on delivering exceptional hospitality at events and functions. You'll play a key role in creating memorable experiences, supporting both day-to-day operations and special events.
This is a hands-on, varied role where no two days are the same. You could even meet royalty. Full training given. Your role will include:
Meet and greet clients, Liaising with event coordinators Manage & co-ordinate the set up and service for a range of events, from formal delegate lunches and dinners in addition to serving high volume buffets at Trust events. Liaising and supporting event coordinators Supporting menu development Serving food and beverages Expanding your knowledge, including wines and hospitality trends Food hygiene, cleanliness and management of all products. You'll need to be comfortable working both independently and as part of a team, while always maintaining high standards and ensuring compliance with Trust policies and government guidelines.
Main duties of the job
The post holder will be responsible for providing an essential and efficient customer and food service to all designated Hospitality areas; whilst meeting the service needs and objectives of both the department and the wider Trust.
The preparation and service of all hospitality events which will include food services: Trolleys, Hot & Cold fork buffets, Sit down dinners, breakfasts and drinks service around the Trust. To deliver unparalleled customer service of the highest standards at all times with excellent attention to detail. Events include: Ministerial & Royal visits, Corporate away days, Medical seminars & training conferences, Graduation events and Outdoor charity events.
About us
Essentia, part of Guy's and St Thomas' NHS Foundation Trust, delivers all non-clinical services that keep the organisation running, from designing and maintaining healthcare infrastructure to waste management, housekeeping, transport and security. With around 1,800 staff, Essentia combines high standards and public-sector values with innovation and modern technology to support excellent patient care.
The Hospitality team provides event services across all Trust sites and external catering across London. The post holder will join a skilled, adaptable team committed to meeting the needs of the department and the Trust.
Our values:
Caring - putting patients first
Ambitious - striving for excellence
Inclusive - respecting and collaborating with others
What we offer:
A dynamic role with strong support for personal and professional development, plus benefits including:
Minimum 27 days annual leave (rising with service) NHS Pension Scheme Interest-free season ticket loan Long-service awards Subsidised nurseries and childcare support Staff wellbeing programme Cycle-to-work scheme Employee assistance and free counselling Free stop-smoking support
If you'd like to join the team, please apply online.
Job description Job responsibilities
Meet and greet clients throughout events.
The cleaning and sterilising of all food trolley containers and food trolleys including wheels.
Ensure all areas within the pantry are clean, hygienic and tidy at all times. All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up.
Ensure Hospitality rooms are left tidy and cleared down before and after events.
The setting up and maintaining of function areas & hospitality rooms.
Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request.
Accept deliveries and place in appropriate store rooms as directed by the Team Leader.
Providing additional AV support to clients on the absence of the AV technician.
To issue stock as directed by the Hospitality Team Leader to other departments on request and monitor stock levels.
Person Specification
Qualifications Essential
Higher Education or NVQ Level 2 Excellent command of the English language, including oral and written communication skills Level 2 Food Hygiene Certificate
Desirable
Knowledge of Patient/Customer Lead Assessment of the Care Environment (PLACE) Knowledge of manual handling procedures Degree or Diploma in Hospitality Services Knowledge of health and safety procedures
Experience Essential
Experience within a large Hospitality/Events facilities services department Experience of using IT systems including Microsoft Office packages Cashier experience (cash/credit card handling procedures) Good numerical skills.
Desirable
Experience of working within the healthcare profession or hotel industry Basic knowledge of audio-visual systems
Skills Essential
Excellent customer service skills A customer focused friendly personality with strong interpersonal skills Good knowledge of food hygiene techniques and procedures Ability to work quickly, efficiently and meet objectives Ability to manage time, organise and prioritise work; whilst showing initiative when working on their own and as part of a team Ability to work without direct supervision Good team member and communicator with ability to engage with all staff Ability and willingness to learn new skills and to attend training. Ability to work under pressure and to tight deadlines Good team member with the ability to communicate and engage effectively with all grades of staff, patients and other stakeholders within a busy and challenging environment
Desirable
Desire to further enhance career Committed and enthusiastic towards providing high service standards Understanding of allergens and special dietary requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Guy's and St Thomas' NHS Foundation Trust
Address St Thomas' Hospital
Westminster Bridge Road
London
SE1 7EH
United Kingdom
Employer's website https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)