About this role
Job summary
We're looking for a motivated and proactive individual to join us as a Governance Coordinator within Beds and Luton Mental Health Services. This is a key role within the Quality and Performance Team, working directly with the Head of Quality and Performance to support governance, assurance and support improvement across services.
You'll work closely with operational managers and director-level colleagues, acting as a central point for quality oversight. From coordinating complaints activity and tracking serious incident action plans, to chairing governance meetings and preparing reports, your role will be both visible and impactful.
Data and analytics are a core part of this role. You'll support quality assurance processes through audits, quality reviews, and contribute to the implementation and monitoring of PSIRF. You'll need strong Excel skills, including pivot tables and charts, and the ability to turn data into clear, meaningful insights.
Regular, timed reporting is essential, particularly for the ICB, senior leaders and internal forums, but ad hoc work is also a key feature. We're looking for someone who embraces change, can manage competing priorities, and is confident in organising their own workload effectively.
If you're ready for a role that offers variety, responsibility and innovation, we'd love to hear from you!
Main duties of the job
As Governance Coordinator, you'll play a vital role in supporting operational services, senior leaders, and corporate colleagues in delivering governance support. You'll be responsible for:
Preparing regular & ad hoc reports for the, Head of Performance, directorate colleagues
Holding meetings to review complaint themes, learning and action progress
Working closely with corporate risk, complaints, and quality assurance teams
Supporting audits and reviews
Contributing to the implementation and monitoring of PSIRF
Using data and analytics to inform quality and assurance activity
Training and Refresher for systems - such as Inphase
We're looking for someone who is:
Organised and self-motivated, able to manage and prioritise their own workload effectively
Proactive, with a flexible approach and a positive, can-do attitude to change
Analytically minded, with strong Excel skills (pivot tables, charts, and data presentation)
Confident in communication, with the ability to write clear, high-quality reports and present findings in meetings
Collaborative, able to build strong working relationships with colleagues at all levels, including operational managers, directors and corporate teams
Detail-focused, ensuring accurate tracking of governance processes and assurance reporting - such as risk registers.
Keen to grow, open to developing leadership skills and taking ownership of key workstreams
Line management of Clinical Governance Support Officer
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description Job responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Post holder will be based either in Luton or Bedford (of your choice), 4 days office based and 1 day from home. Can discuss other trust base if necessary. Expectation is for regular visits to services when needed across sites.
Person Specification
Knowledge/Experience Essential
Experience or understanding of quality governance processes, including incidents, complaints, risks, audits or assurance reporting
Desirable
Understanding or experience of PSIRF, patient safety processes or learning from incidents Experience of working with risk registers or risk management processes
Skills / Experience Essential
Experience of collecting, analysing and interpreting data/information accurately to support reporting or decision-making
Desirable
Experience of working with risk registers or risk management processes
Skills/Communication Essential
Strong written communication skills, with experience of producing reports, updates, briefings or action trackers Able to work collaboratively with operational teams, senior managers and corporate services
Skills/IT Essential
Advanced Excel skills, including pivot tables, charts or dashboards
Desirable
Advanced Excel skills, including pivot tables, charts or dashboards Experience of using governance systems such as InPhase, Datix, Civica or similar systems
Skills / Communication Essential
Able to work collaboratively with operational teams, senior managers and corporate services
Personal Qualities Essential
Self-motivated, flexible, organised and able to work independently with minimal supervision
Education/Developement Essential
Evidence of continued professional development or willingness to develop within quality, governance or leadership
Skills/ Leadership Desirable
Experience of chairing meetings, presenting information or leading workstreams Experience of line management, supervision or supporting development of others
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East London NHS Foundation Trust
Address Charter House
Alma Street
Luton
LU1 2PJ
United Kingdom
Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)