About this role
Job summary
The Scheduling Coordinator supports the Scheduling Department by helping to ensure that 999 and Emergency Operations Centre services have the right staffing resources in place to meet operational demand. The role focuses on effective roster management, shift allocation, abstraction management and workforce planning, using GRS or an equivalent rostering system alongside relevant ICT and communication tools.
The post holder works closely with operational managers, EOC teams, road staff, payroll, recruitment, HR, training and other support services to maintain safe and effective operational cover. This includes processing annual leave, training and other abstractions, supporting rota and relief staff deployment, responding to queries, and escalating risks that may affect service delivery or key performance indicators.
The role requires strong organisational skills, accurate data handling, professional communication and sound judgement when balancing staffing requirements, demand forecasts, Working Time Directive requirements, Trust policies and local procedures. The Scheduling Coordinator also contributes to service resilience by supporting reporting, data quality checks, system failure procedures and staff recall arrangements during major incidents when required.
Main duties of the job
The main duties of the Scheduling Coordinator are to support effective workforce planning and day-to-day roster management for 999 and EOC services. The role includes allocating and covering shifts, managing annual leave, training and other abstractions, maintaining accurate information on GRS or equivalent systems, and supporting managers with timely workforce information to help maintain safe operational cover.
Plan, maintain and update rosters in line with demand, skill mix, contractual hours and Working Time Directive requirements.
Allocate and cover shifts for rota and relief staff, ensuring operational cover is maintained wherever possible.
Process annual leave, special leave, training and other abstractions in line with Trust policies and agreed timescales.
Respond professionally to staff and manager queries via phone, email, portal and Teams.
Provide accurate reports, workforce information and data checks to support operational planning and decision making.
Identify and escalate staffing risks, system issues or potential impacts on service delivery and KPIs.
Support service resilience by following system failure procedures and assisting with staff recall during major incidents when required.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.
Job description Job responsibilities
Please see attached job description for a full breakdown of the main responsibilities of the position.
Person Specification
Qualifications / knowledge Essential
Educated to GCSE (or equivalent) or above standard at grade C or above in Maths and English Good interpersonal skills and able to deliver effective working relationships and demonstrate professional credibility with colleagues at all levels. Highly organised and self-motivated, able to work autonomously and remain accurate despite frequent interruptions and changes in task Experience using workforce rostering systems, developing clear and concise workforce information reports with statistical analysis . Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Yorkshire Ambulance Service NHS Trust
Address York, Doncaster, Wakefield, Leeds
York, Doncaster, Wakefield, Leeds
WF2 0XQ
United Kingdom
Employer's website https://www.yas.nhs.uk/ (Opens in a new tab)